Old labels and markings
Remove old labels, barcodes and addresses from reused packaging so the parcel cannot be misrouted.
Send a parcel
Prepare your parcel for a safe handover
Suitable packaging protects the contents and helps the parcel move safely through the delivery network.
Prepare the parcel in four steps
The packaging should withstand normal sorting and transport conditions.
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01
Choose sturdy packaging
Use outer packaging strong enough for the size and weight of the contents.
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02
Protect the contents
Fill empty space with protective material so the items cannot move inside the parcel.
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03
Seal every opening
Close all openings securely with strong parcel tape.
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04
Check the details
Sender and recipient information must be correct, complete and clearly visible.
Check before handover
Fragile contents
Wrap fragile items separately and keep them away from the parcel walls and from one another.
Suitability for transport
Check the service conditions and make sure the parcel does not contain items that are prohibited from transport.
What must not be sent?
Do not include dangerous, prohibited or inadequately protected items. For valuable, sensitive or unusual contents, review the applicable terms and conditions or contact support before shipping.
Is the parcel ready?
Choose a convenient location where you can hand it over.
Send a parcel
Frequently asked questions
Delivery, pickup and parcel handling information.
How do I prepare a parcel for shipping?
Use sturdy packaging of an appropriate size, protect the contents from moving, and seal the parcel securely. The address label must be clearly visible on a flat surface.
Which items are not allowed in a parcel?
Dangerous substances, weapons, explosives, illegal goods, and other prohibited items may not be sent. Check the current transport terms before handing over your parcel.
Where can I drop off my parcel?
You can drop off your parcel at an available pickup location or hand it to a courier, depending on the shipping service you selected.
When are parcels delivered?
Delivery generally takes place on working days between 8:00 and 16:00. Timing depends on the courier route and cannot be guaranteed in advance.
What should I check before visiting a pickup location?
Check the shipment status, location address, opening hours, collection deadline and instructions.
