Staffed pickup point
A staffed location where you can collect or hand over a parcel during opening hours. Check the address and instructions before visiting.
Receive a parcel
Find a pickup location
Compare staffed pickup points and parcel lockers before you collect or hand over a parcel.
Receive a parcel
Find your nearest pickup location
Use the map to find nearby staffed pickup points and parcel lockers and review the available location details.
Two types of pickup location
Choose the option shown in your shipment notification.
Parcel locker
A self-service location for collecting eligible parcels with the code from your SMS or email notification.
Service availability
Availability depends on the parcel type, size, service and current shipment status.
Collecting at a staffed pickup point
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01
Wait for confirmation
Visit only after receiving confirmation that the parcel is ready for collection.
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02
Prepare collection details
Have the shipment number, collection code or other information from the notification ready.
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03
Collect on time
Follow the collection deadline and opening hours stated in the notification.
Collecting from a parcel locker
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01
Open the notification
Find the locker location, access code and collection deadline in the SMS or email.
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02
Follow the on-screen steps
Enter the received code or use the access method specified in the notification.
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03
Close the compartment
After removing the parcel, close the compartment door and make sure it is secure.
Handover, returns and redirection
Handing over a parcel
Use only a location that supports the selected service and prepare the parcel according to the instructions you received.
Returning a parcel
Follow the retailer or sender instructions and use the supplied return label or reference.
Redirecting delivery
If available for the shipment, select one of the offered pickup locations through the link in your notification.
Important before visiting
Check the latest shipment status first. The location, code and deadline in the latest notification take priority over general information on this page. After the deadline, the parcel may be moved or returned to the sender.
Need help with collection?
Send us the shipment number and describe the issue with the pickup point or parcel locker.
Receive a parcel
Frequently asked questions
Delivery, pickup and parcel handling information.
How do I prepare a parcel for shipping?
Use sturdy packaging of an appropriate size, protect the contents from moving, and seal the parcel securely. The address label must be clearly visible on a flat surface.
Which items are not allowed in a parcel?
Dangerous substances, weapons, explosives, illegal goods, and other prohibited items may not be sent. Check the current transport terms before handing over your parcel.
Where can I drop off my parcel?
You can drop off your parcel at an available pickup location or hand it to a courier, depending on the shipping service you selected.
When are parcels delivered?
Delivery generally takes place on working days between 8:00 and 16:00. Timing depends on the courier route and cannot be guaranteed in advance.
What should I check before visiting a pickup location?
Check the shipment status, location address, opening hours, collection deadline and instructions.
