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Quick answers
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If you were not home at the time of delivery, or if you previously selected a parcel locker as your preferred delivery method, your courier placed the parcel there for your convenience. You will receive an SMS or email notification with a unique collection code.
Open the collection link in the SMS notification and follow its instructions. Depending on the locker, you may also use the Express One application or the access method stated in the notification.
Most Express One parcel lockers are accessible 24 hours a day, 7 days a week. A small number inside partner premises may follow that location's opening hours.
A parcel delivered to a parcel locker must be collected within 72 hours (3 days) of the collection notification. Follow the deadline in your latest notification.
Yes, anyone who has the collection code can pick up the parcel. Simply share the SMS or email containing your unique code.
The courier will attempt standard home delivery or contact you to arrange an alternative. You will receive a notification explaining the next steps.
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Shipment status, delivery updates and tracking help.
Enter the shipment number supplied by the sender in Track & Trace. You will see the current status and the latest available delivery update.
Have the shipment number, recipient name, delivery address and latest notification ready.
Parcel prices, payment options and tailored business offers.
The price depends on parcel dimensions and weight, destination, delivery method and any selected additional services.
Yes. Contact the Express One business team with your expected shipment volume and delivery requirements.
Pay the courier in cash and prepare the exact amount. Availability depends on the service selected by the sender.
Delivery, pickup and parcel handling information.
Use sturdy packaging of an appropriate size, protect the contents from moving, and seal the parcel securely. The address label must be clearly visible on a flat surface.
Dangerous substances, weapons, explosives, illegal goods, and other prohibited items may not be sent. Check the current transport terms before handing over your parcel.
You can drop off your parcel at an available pickup location or hand it to a courier, depending on the shipping service you selected.
Delivery generally takes place on working days between 8:00 and 16:00. Timing depends on the courier route and cannot be guaranteed in advance.
Check the shipment status, location address, opening hours, collection deadline and instructions.
Available delivery changes and redirection options.
If the shipment is eligible, use the link in your delivery notification to select an available date, address, or pickup-location change.
After an unsuccessful delivery attempt, you will receive a notification with the next steps. Depending on the shipment, another delivery attempt or collection at another location may be available.
You receive delivery information by email, Viber or SMS, and the courier may call before delivery. Select available changes through the tracking link; a change may delay delivery by one working day.
No. Availability depends on the shipment type, service and current delivery stage.
Damaged or missing parcels, claims and return procedures.
Provide the collection date, recipient details, shipment number or barcode, type and value of the damage, plus an invoice or other evidence of value. Report damage to skode@expressone.si, and loss or missing contents to reklamacije@expressone.si.
Client portal, integrations and operational tools.
Portal access is arranged during business onboarding after the shipping setup and users are agreed.
Yes. Test shipment data, label output, error handling and status updates before production use.
Still need help?
Send us a message with your shipment details and we will help you find the next step.
