Manage delivery
Review available delivery changes and redirection.
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Receiving packages is now easier than ever
Manage incoming shipments, review delivery options and find a convenient pickup location.
Track your shipment and choose the available receipt option that suits you.
Flexible receipt options
Not home? No problem.
Review the delivery changes available for your parcel, including another time, a pickup location or a safe place where supported.
Manage delivery
Stay informed
Follow the latest shipment status and review the SMS, Viber or email notification with delivery or collection instructions.
Track a parcel
Find your nearest pickup location
Receive your shipment in a few simple steps
Have the shipment number ready
Use the number from the sender or your Express One notification.
Check the status and notification
Follow the shipment and review the delivery or collection instructions you received.
Choose an available option
When eligible, select another time, a pickup location or another offered delivery change.
Collect the shipment in time
At delivery or collection, follow the code, stated location and deadline in the notification.
Support Center
Need help with a shipment? Our team can assist with tracking, delivery, redirects, and other questions.
Why is my shipment in the parcel locker (paketomat)?
If you were not home at the time of delivery, or if you previously selected a parcel locker as your preferred delivery method, your courier placed the parcel there for your convenience. You will receive an SMS or email notification with a unique collection code.
How can I retrieve my package from the parcel locker?
Open the collection link in the SMS notification and follow its instructions. Depending on the locker, you may also use the Express One application or the access method stated in the notification.
What are the operating hours of the parcel locker?
Most Express One parcel lockers are accessible 24 hours a day, 7 days a week. A small number inside partner premises may follow that location's opening hours.
Is there a time limit to pick up my parcel from the locker?
A parcel delivered to a parcel locker must be collected within 72 hours (3 days) of the collection notification. Follow the deadline in your latest notification.
Can someone else collect my package from the parcel locker?
Yes, anyone who has the collection code can pick up the parcel. Simply share the SMS or email containing your unique code.
What should I do if the parcel locker is full?
The courier will attempt standard home delivery or contact you to arrange an alternative. You will receive a notification explaining the next steps.
Important delivery exceptions
When redirection or delivery changes may not be available.
Personal handover
A change is unavailable when the sender requires a personal signature or exclusive hand delivery.
Oversized shipments
Large shipments can only be delivered to an address and cannot be redirected to a pickup location.
Certified documents
Redirection is unavailable for shipments requiring documents to be certified and returned at delivery.
Track every shipment online
With free Track & Trace, you can check the shipment status at any time and follow delivery progress from dispatch to hand-off.
Tracking opens in the external Express One I-NET service. Get tracking help
