Pickup point network
Pick up your parcel at a pickup point of choice
Use the tracking link to redirect an eligible shipment to an offered pickup location. Cash-on-delivery shipments cannot be redirected.
Contact & Support
Find answers fast, report delivery issues, submit claims, read the latest news or contact the support team directly.
Purpose-specific contacts
For faster handling, use the address that matches your enquiry.
General support
cs@expressone.si
Damaged shipments
skode@expressone.si
Lost shipments or missing contents
reklamacije@expressone.si
Business enquiries
sales@expressone.si
Media
sales@expressone.si
Careers
office@expressone.si
For a claim, send the required documentation directly to the appropriate email address.
Frequently Asked Questions
Why is my shipment in the parcel locker (paketomat)?
If you were not home at the time of delivery, or if you previously selected a parcel locker as your preferred delivery method, your courier placed the parcel there for your convenience. You will receive an SMS or email notification with a unique collection code.
How can I retrieve my package from the parcel locker?
Open the collection link in the SMS notification and follow its instructions. Depending on the locker, you may also use the Express One application or the access method stated in the notification.
What are the operating hours of the parcel locker?
Most Express One parcel lockers are accessible 24 hours a day, 7 days a week. A small number inside partner premises may follow that location's opening hours.
Is there a time limit to pick up my parcel from the locker?
A parcel delivered to a parcel locker must be collected within 72 hours (3 days) of the collection notification. Follow the deadline in your latest notification.
Can someone else collect my package from the parcel locker?
Yes, anyone who has the collection code can pick up the parcel. Simply share the SMS or email containing your unique code.
What should I do if the parcel locker is full?
The courier will attempt standard home delivery or contact you to arrange an alternative. You will receive a notification explaining the next steps.
Categories
Tracking & StatusShipment status, delivery updates and tracking help.
Pricing, Payments & FeesParcel prices, payment options and tailored business offers.
Shipping & Delivery LogisticsDelivery, pickup and parcel handling information.
Changes & RedirectsAvailable delivery changes and redirection options.
Issues, Claims & ReturnsDamaged or missing parcels, claims and return procedures.
Using the Platform (I-NET)Client portal, integrations and operational tools.
Contact us by sending us a message
This form is for general enquiries and is not an official claim submission. Report damage, loss or missing contents using the purpose-specific email address above.
Service notices